Eye exams in Japan

A couple of weeks ago the time had come when my supply of contact lenses ran out, which meant it was time for another visit to my local healthcare professionals. Despite the fact that my first experience went so smoothly, the second time did not come without that familiar feeling of nervousness and intimidation. Would I be able to understand the doctors? Are eye exams in Japan different than American ones? Just like the first time around, I had no choice but to go and find out.

I rode my bicycle 5 minutes to Ueno (上野) where I had seen several eyewear shops, and decided to walk around a little bit. About 3 minutes into my walk, I spotted a guy holding a signboard and passing out flyers. The sign was for a business called プライスコンタクト (Price Contact) and adveritised a discount for first time customers. I had read about Price Contact on the internet several weeks before and there were some good reviews about it being no-frills and inexpensive while maintaining quality and professionalism. "何て素晴らしい偶然だ！" (what a splendid coincidence!), I thought. I went up to the guy and asked him if I could also get an eye exam there, and he told me I could and showed me one of his flyers which detailed the many familiar brands of contacts they sell. The flyers also included a discount coupon. I asked him where the shop was located and he guided me the short distance to the shop, called the elevator and held the door open for me, and directed me to the 5th floor of the building.

The 5th floor looked a bit like a small warehouse and not at all like an optometrist's office so I had to ask myself if I had gotten off on the wrong floor. There was only one other person there, but I saw them being handed a bag with the Johnson and Johnson Acuvue logo on it so I concluded I must be in the right place. I spoke to the attendant who asked me if it was my first visit and inquired as to whether I have insurance. I told her it was my first eye appointment in Japan ever and that yes, I do have insurance. She gave me a short form to fill out which was primarily about my contact lens usage history; it took me a little over 5 minutes to fill out. She looked over my form and seeing that I learned about the shop from a flyer, asked me if I had a discount coupon. I gave her the coupon and after putting it into my file she gave me a print-out with my info on it and directed me up to the 6th floor.

The 6th floor was a bright and spotlessly clean eye doctor's office, except unlike others I had been to before was bustling with medical staff and other customers. I handed my paper to the receptionist and she invited me to put my backpack on a nearby shelf and have a seat. I sat for about 2 minutes before I was approached by one of the technicians. She got right to work asking me about the kind of lenses I usually wear and about my general eyesight history. After explaining my options in a way that was very easy to understand, she helped me select the kind of lenses I wanted. After deciding on Cibavision Air Optix 2-week disposable lenses, we moved on to the vision test.

視力検査 (shiryoku kensa / eye exams) in Japan are slightly different from American ones. They start with a machine that to me seemed like little more than a large, monoscopic viewmaster with a photo of a hot air balloon in it. When I was asked to look into the eye piece, the photo was really blurry at first, but the machine made some automatic adjustments until the photo was almost perfectly clear. This was done once for each eye. The technician took some readings from the machine and directed me to a different area of the office. The next part of the exam was slightly more familiar but also unfamiliar as well. I was seated on a stool facing a projection of an eye chart, making it feel pretty much just like the eye exams I'd been given since my childhood. The primary difference is that in Japan, eye doctors don't use that eye chart with like big letter E at the top and the rows of letters that get progressively smaller further down the chart (which I subsequently learned is called a Snellen Chart). After all, the roman alphabet is not used in Japan so that wouldn't work too well. Here, optometrists use the Landolt C chart, also know as a Japanese Vision Test. This kind of chart uses rows of circles in which a small piece from one side of each circle is missing and you tell the doctor which part is missing-- up, right, left, down. When a "C" is too small for one's eyes to see, it pretty much just looks like a blurry ring. I had to cover one eye and view different parts of the chart, then repeat with the other eye. After this came the part where I put my face against a giant pair of steel glasses with all sorts of contraptions attached to it, so that the technician could determine the correction I need. Aside from the hot air balloon viewmaster machine and the type of chart used, the vision test was the same as any other eye exam I've had.

At the end of the vision tests a doctor examined my eyes directly, looking for any signs of trouble, which there were none. Finally, the technician discussed proper eye care and contact lens maintenance with me, and sought to confirm whether I was satisfied with everything, which I definitely was. I found that everything had gone perfectly well and that I pretty much had no trouble understanding. The only real problem was learning that my eyes had gotten quite a bit weaker since my last eye exam at the beginning of 2012. I checked out of the doctor's office and paid for my eye exam on the way out which, with my National Heath Insurance, cost ¥980, or about $10. They gave me a voucher so that I could collect my lenses back down on the 5th floor. I went back downstairs, received my new contact lenses and also took advantage of their discounted supplies as well. The National Health Care program doesn't cover contact lenses, but the cost was very reasonable anyway. For ¥9800, or about $100, I got a 6-month supply of contact lenses, and a 6-month supply of ReNu cleaning/storage solution and cases. I remembered that this is the cost I used to pay for the lenses alone back in Chicago!

The whole process took about 40 minutes, starting from walking in off the street with no appointment, to walking out with a new prescription and 6 months worth of contacts and supplies all for about $110. Pretty awesome! Thanks Price Contacts! Thanks again Japan National Health Insurance!

 

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First visit to the doctor

http://www.clinica-kanda.jp

It's unavoidable that from time to time we all need to see a doctor, regardless of where we live. Recently I had my first experience with healthcare in Japan, so I thought it might interest my readers to find out what it was like.

It began when I started having some pain in my inner ear, accompanied by a sudden build-up of wax. Initially I thought I would just wait it out to see if it cleared up on its own, but when I woke up on a Tuesday morning to find that instead it had become worse, I knew I had an ear infection, and that it was time to have it checked out. Admittedly I was a bit nervous not knowing at all what to expect. As always, there was also fear of being unable to communicate clearly. I started thinking about the many pages of forms that I have always had to complete when going to see a doctor in Chicago, and I wondered how I would be able to understand all the Japanese medical and healthcare terminology. Something had to be done, though, so I had no choice but to figure it out.

First, after arriving at work, I emailed my wife for a little help since I didn't know which type of doctor I needed to see, nor which Japanese characters (kanji 漢字) are used for this. She taught me that for cases like mine, like in most countries, there are ear, nose and throat specialists, or jibi-inkōsenmon-i (耳鼻咽喉専門医). A quick internet search revealed that there was a jibi-inkōsenmon-i in the Tokyo neighbourhood, Kanda (神田), which is just a 4-minute walk from my office. I decided that I would walk over there diring lunch to check out the situation.

After a very busy morning at the office, which left very little time for an actual lunch break, I walked over to "Clinica Kanda" (クリニカ神田) in the mid-afternoon, and found a very simple, no-frills, somewhat institutional-looking but very clean doctor's office. I nervously stepped up to the reception desk and politely told the nurse that I wanted to see a doctor, apologising for showing up without an appointment. She was very friendly, assured me that my walk-in was perfectly fine, and after asking me if I could read Japanese, gave me a form to fill out.

I sat down and looked at the form, and I was a little bit taken aback! One page, large type, single sided! "Wow, really? Awesome!" I thought. A native Japanese person could probably fill it out in less than 1 minute; it took me about 4. I brought the form back to the nurse and after giving it a quick look-over she asked to see my insurance info. I pulled out my National Health Insurance Card (kokumin kenkō hoken cādo 国民健康保険カード) and presented it to the nurse. She asked me if it was OK for her to make a photocopy of it, to which I of course replies "yes." She came back after a few seconds, returned my card and invited me to have a seat.

I sat down and waited for about 3 or 4 minutes and was called back into the doctor's office! At this point in my post, I would like to remind my readers that I had no appointment and simply walked in off the street less than 10 minutes earlier. I certainly had no referral from a primary care physician or anything like that (because anyway there's no need for such a thing in Japan). As I was guided to the medical examination area, I reflected on going to see my doctor in Chicago several months earlier, and how the earliest possible appointment was 4 weeks out, and how after arriving on time I still had to wait close to 45 minutes before actually seeing the doctor. "What had happened just now? Why was this so easy? Is this perhaps the way it's actually supposed to be?" I wondered.

The doctor who I saw at Clinca Kanda is an older gentleman, definitely a no-nonsense kind of man, but at the same time quite friendly. I was shown to an examination table that was fitted with some of the latest ear, nose and throat specialist's technology. He examined my ears using a tiny video camera, complete with a monitor so that I could watch while listening to his explanation. I have to admit that seeing a computer monitor displaying live action footage of the giant waxball that had formed in my ear was a tiny bit on the embarrassing side (hahaha), but it was pretty interesting as well. The doctor took care of the immediate problem and then showed me the bright red blotch on my ear drum which is a classic ear infection symptom. While writing me a prescription for antibiotics, he explained their usage to me. He asked if I had any other questions and told me that if I still had pain after the meds run out I should come back.

The nurse showed me back out to the reception area where I was presented with my prescription and my bill-- ¥1,480 (about $15). Wait, really? Wow, ok, great! She then pulled out a map and gave me directions to the local pharmacy (which is actually inside a convenience store). It was right across the street, but despite that, being shown a map and given clear directions anyway is just part of customer service in Japan.

I crossed the street and went to the Natural Lawson convenience store, which is like a 7-11 version of Whole Foods. I walked into the pharmacy section and since it was my first time to see the pharmacist, I had to fill in a short form about meds I'm taking (none) and allergies I have (none). The pharmacist was super friendly, taking her time explaining the meds to me and how and when to take them. She also gave me some basic, general info about pharmacies in Japan. She filled the prescription and rang me up-- ¥500 (about $5).

So to summarise, I took a short walk to the local ear, nose and throat specialist, walked in without an appointment, filled out a sub-minimal amount of paperwork, received excellent care, paid about twenty bucks in total (which is what I used to pay just for my Blue Cross Blue Shield of Illinois pharmacy co-pay), and half an hour later was walking back to work with my immediate problem fixed up and medicine in my hand! What was I worried about again? By that time I had forgotten all about any concern that I had. Three days later my meds were all gone and so was my ear infection. Thank you Clinica Kanda, Natural Lawson and the *awesome* National Heath Insurance Program of Japan!

 

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